Ten seconds before you message us, this block clears up the small things.
trustWhat happens after I send my ID and address papers in?+
Once your photo ID, proof of address and card image land with us, the check usually finishes inside nine hours. Most files clear in a fraction of that. You get an email the moment the account is fully open for withdrawals.
trustWhat if I want to write to you in German or Spanish?+
Our team replies in English, German, French and Spanish. At night the roster thins out, so non-English replies may take a little longer. Sending your message in English always gets the quickest reply.
trustWhen does my account actually stop working?+
Email us and the account is shut the same day, usually within a couple of hours. Any balance still sitting there is returned to your payment method first. Closing is permanent, so a new account can never be opened on the same details.
trustHow do I prove it is my account without a password?+
Give the agent the email address you signed up with and your full name. That is enough to pull up the account. A password is never requested, so ignore anyone who asks for one.
trustWhy should I bother escalating if nothing changes?+
Ask the agent to escalate and your case moves to a supervisor the same shift. If the reply still leaves you cold, put it in writing to
[email protected]. From there, Anjouan Offshore Finance Authority, licence ALSI-868745, is the outside route.
trustWhen would I need the licence number at all?+
Our licence sits with the Anjouan Offshore Finance Authority under number ALSI-868745. Vipsta Casino LLC holds it, registered as 165467 at Hombo Road, Mutsamudu. The authority is the body you approach once our complaints desk has given its final word.
trustDo I need to wait for business hours to get help?+
Yes, a real person answers at three in the morning on a Sunday just as on a Tuesday lunchtime. Live chat usually responds within one minute, phone within two, email within six hours. Our desks run in Australian Eastern Standard Time.